Terms of Service

The terms of using Crewva.

Last updated 1 July 2026

1. Agreement

These Terms of Service form a binding agreement between you (or the company you represent) and Crewva. By creating an account, accessing the Crewva portal, or using the Crewva worker app you agree to these terms. If you do not agree, do not use the service.

2. The service

Crewva provides subscription based software for workforce, site, document and compliance management in the construction industry. Features, tiers, seat counts, and AI credit allowances are described in the portal and on our pricing page and may change from time to time.

3. Plans, seats and billing

  • Fees, included admin seats, additional seat rates, worker rates and AI credit allowances are shown in the portal at the time of purchase.
  • Subscriptions renew automatically at the end of each billing cycle until cancelled.
  • Free trials are limited and end automatically. Trial accounts that do not convert may be deleted at the end of the trial.
  • Enterprise accounts are governed by the pricing and seat allowances configured for the account by Crewva staff.
  • All fees are exclusive of applicable taxes. Unless stated otherwise, fees are non refundable.

4. Cancellation and account deletion

You may cancel your subscription at any time from the billing section of the portal. Paid accounts remain active until the end of the current billing cycle and are then scheduled for deletion. Trial accounts and accounts cancelled with immediate effect are deleted without further notice. Deletion removes company data, workers, documents and associated authentication accounts. Some records may be retained where required by law.

5. Acceptable use

  • Do not use Crewva to store or transmit unlawful, infringing, harassing, or deceptive content.
  • Do not falsify safety records, attendance data, signed documents, or compliance declarations.
  • Do not attempt to breach security controls, access other customers' data, or reverse engineer the service.
  • Do not use Crewva to send unsolicited communications, or to impersonate another person or company.
  • Comply with all laws that apply to your use of the service, including health and safety, employment and data protection laws.

We may suspend or terminate accounts that breach these rules.

6. Intellectual property

The Crewva software, brand, templates, and content are owned by Crewva and its licensors. You are granted a limited, non exclusive, non transferable right to use the service for your own business during your subscription. You retain ownership of the data you upload. You grant Crewva the rights needed to host, process, back up and display that data in order to provide the service.

7. Warranty disclaimer

Crewva is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Crewva disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non infringement. Crewva does not warrant that the service will be uninterrupted, error free, or that it will produce any particular compliance or regulatory outcome.

8. Limitation of liability

To the maximum extent permitted by law, Crewva and its suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of the service, even if advised of the possibility of such damages.

Crewva's total aggregate liability arising out of or related to these terms or the service is limited to the amount of fees actually paid by you to Crewva in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

9. Not legal or professional advice

Crewva is a tool. It does not provide legal, safety, or professional advice, and nothing produced by the service, including AI generated summaries, briefings, action points and chat responses, should be relied upon as such. Companies and individuals remain fully responsible for their own statutory duties and must consult qualified professionals for compliance and legal decisions. See our full Disclaimer for details.

10. Privacy

Our Privacy Policy explains how we collect and process personal data. By using Crewva you acknowledge that policy.

11. Changes to the service and to these terms

We may update the service and these terms from time to time. Material changes will be notified through the portal or by email. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the service, except that Crewva may seek injunctive relief in any competent jurisdiction to protect its intellectual property or confidential information.

Contact

Questions about these terms can be sent to support@crewva.ai.